STOP THE SABOTAGE!

[Karan]:  Oh good grief, it shouldn't be this hard!  Here I am trying very hard to give my money away, and the shocking lack of customer service I'm experiencing is stopping me from doing so?  Is everyone out there so wealthy and inundated with work and sales that they have no need for my enquiry?  Well that's what it feels like!

The problems I am encountering range from 874 automated phone options, to the phone not being picked up at all, to voicemail messages not being returned, to my details being lost, to overt price gouging and, my all time favourite this morning, having to wait two working days for a quote that really could be given to me here and now - it's not brain science people!

What the businesses I've dealt with this morning are failing to realise is this: if they lose my details, or are incapable or unwilling to return my calls etc, what confidence am I going to have in them fulfilling my sales or service requirement?  None!  They really have got to instil my confidence in them from the very beginning, otherwise I'm going to go to someone who will.  This is how businesses fail surely - they are shooting themselves in the foot by being crap - and they should stop the sabotage before it's too late.

Bad customer service drives me crazy - as those who know me well will testify - because there is no excuse for it.  Why are you in business if you are not going to treat your customers like supreme beings?  It makes no sense to me. 

So, here I go, once more into the breach dear friends, trying to give some money to anyone prepared to answer my call or call me back, retain my details and treat me like a supreme being; is it really too much to ask?  I really don't think it is too much to ask.  I have received brilliant service from BT, Lloyds TSB and even Virgin Media in the past week, so it can be done - and obviously in respect of customer service at IKD, you will always get more than you bargained for.  And that's a promise!