IKD were invited to join The Guild of Master Craftsmen in 2007, following the recommendations from a number of our satisfied customers, but that proved to be only the beginning! Little did we realise at the time, all that was to be involved.
Once we agreed to apply for membership, we had several meetings with The Guild's area representative who wanted in depth knowledge about our history, our trading practices, our mission statement, the ethos driving our customer relations, products sale and service, our financial stability and our long term plans for the future. Although we had been recommended to The Guild, and had subsequently applied for membership, membership was in no way automatic, and so a number of flaming hoops had to be jumped to prove our merit and worthiness.
The Guild's agent then contacted a number of our previous and existing customers, entirely at random and without divulging their identities to us, enquiring upon their individual experiences with IKD, i.e.: were they happy with our products, service, price, reliability, honesty and after sales care etc. This process took in excess of one month and, once the responses were collated and evaluated, IKD were finally accepted as a member to The Guild of Master Craftsman.
Our membership now however has to be constantly tested and merited. The high level of sales and service we supply must never be less than exceptional, or we risk expulsion from The Guild. Our performance is monitored and evaluated by every customer we complete work for, and who wishes to take part, via The Guild's evaluation questionnaire, and we are required to submit a minimum number of evaluations every year - or forfeit our membership.
Membership to The Guild is not a trinket you can buy and branish, it is something you can only achieve through hard work, constant effort and consistantly high levels of service and after care. IKD are proud (and exhausted) members of The Guild of Master Craftsmen, and we hope the flaming hoops we continue to jump through provides reassurance to the future and potential customers, who may be weary of bogus tradesmen in these uncertain times. You may verify our membership by clicking on this link: http://www.findacraftsman.com/
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