BECAUSE YOU'RE WORTH IT!

This is our Customer Care Policy  - we mean it and we mean business!

THE IKD MISSION STATEMENT...

IKD will endeavour to provide the highest standard of products and services to all of our Clients, from the initial point of contact through to the completion of the project, and beyond.

We will continue to recognise that every Client has their individual aspirations, and will listen to establish what it is they want, rather than tell them what they can have.

All Customers will be treated courteously with honesty and respect, with a view to establishing a close working relationship, based on trust.

IKD will remain committed to the principle of continuous improvement and will invest in the best training, equipment and materials to ensure that every potential is fulfilled.

We will work strenuously to ensure that budgets and timescales are adhered to, whilst every effort will be made to enhance our work by clearing up after ourselves and leaving the premises in (at least) a similar level of cleanliness and order.

Our quotations and invoices will continue to be clearly written and comprehensive in detail, with any administrative queries being handled effectively and professionally.

Any after sales queries or problems will be dealt with as quickly, fairly and efficiently as possible. IKD wish to enjoy the continued pride we have in our after sales customer care.

IKD will endeavour to recommend or co-ordinate only fully qualified and highly experienced third parties (i.e.: electricians, Gas Safe registered gas installers, plasterers etc) wherever possible. We have no interest in jeopardising our own hard-earned reputation on questionable (sub-contracted) tradesmen.

It is the long held ambition of IKD to be the benchmark by which our competitors are judged - and to continue trading for a generation, upon our good reputation alone

Please read what our Customers have said about us : testimonials