WHY IKD?

As IKD has been trading since 1992, we are very proud to have grown and nutured a huge and loyal Customer base, with wonderful Clients who return to us again and again, because they are assured an exceptional service from us.

A great many of our returning Customers are kind enough to recommend us to their friends and family, which is fantastic, but how can brand new Customers - who have no prior knowledge or experience of us - be sure their new kitchen, bedroom or bathroom is safe in our hands?

Well, our membership to The Guild of Master Craftsmen is one means in which we endeavour to assure new Clients of our purpose and resolve, but we thought there was more we could offer in pursuit of your confidence and peace of mind.  We have published the IKD Mission Statement, in which we detail how we intend to provide our Customers with the best possible service, and which is detailed below:

THE IKD MISSION STATEMENT

IKD will endeavour to provide the highest standard of products and services to all of our Clients, from the initial point of contact through to the completion of the project, and beyond.

We will continue to recognise that every Client has their individual aspirations, and will listen to establish what it is they want, rather than tell them what they can have.

All Customers will be treated courteously with honesty and respect, with a view to establishing a close working relationship, based on trust.

IKD will remain committed to the principle of continuous improvement and will invest in the best training, equipment and materials to ensure that every potential is fulfilled.

We will work strenuously to ensure that budgets and timescales are adhered to, whilst every effort will be made to enhance our work by clearing up after ourselves and leaving the premises in (at least) a similar level of cleanliness and order.

Our quotations and invoices will continue to be clearly written and comprehensive in detail, with any administrative queries being handled effectively and professionally.

Any after sales queries or problems will be dealt with as quickly, fairly and efficiently as possible. IKD wish to enjoy the continued pride we have in our after sales customer care.

IKD will endeavour to recommend or co-ordinate only fully qualified and highly experienced third parties (i.e.: electricians, Gas Safe registered gas installers, plasterers etc) wherever possible. We have no interest in jeopardising our own hard-earned reputation on questionable (sub-contracted) tradesmen.

It is the long held ambition of IKD to be the benchmark by which our competitors are judged - and to continue trading for a generation, upon our good reputation alone.